flybuy pickup
Faster Pickups & Repeat Visits
Automate the pickup experience with precise ETAs, pre-arrival alerts, and order ready times based on the customer’s location.
Ditch the guesswork and know exactly where your customers are.
Enhance the experience for both your customers and staff with precise location insights throughout the ordering journey. With constant location updates, employees are able to prioritize the fulfillment and staging of orders based on the customer’s ETA.
Delight guests with automatic check-in.
Customers are greeted with pickup instructions along their journey and when they arrive.
Flybuy Pickup gives you access to:
Customer Journey Insight
Know where your customers are and get visibility into the customer's location when they pick up their order.
Staff Alerts
Update your staff with visual and/or audio alerts when a customer is en route, nearby, arriving, or waiting.
Precise ETAs - ETAi
Every second counts, so ETAi factors in customer behavior, including the best routes in parking lots.
Optimal User Experience
Customers receive site-specific messaging and pickup instructions, ensuring a clear and efficient experience.
Dedicated Support
A team of customer success specialists and solutions engineers monitor each location to help you meet your KPIs.
Reporting & Analytics
Receive in-depth reporting on all orders via our merchant portal or reporting API.
+ more exclusive client perks
catering optimization
Drive catering sales
Restaurants utilizing Flybuy can now seamlessly leverage the platform for catering pickup or delivery, ensuring a more efficient and streamlined process for fulfilling large catering orders.
Through existing integrations with industry leading online ordering systems, catering orders can easily be ingested, fulfilled, and handed off without friction to the staff or customers.
course correct
Less hiccups, more pickups
For those moments when guests end up at the wrong store, use Course Correct to promptly detect their arrival and send a notification guiding them to the correct location.
smart fire
Firing up efficiency with Flybuy
Transform your operations with our smart, automated system that fires orders to the kitchen at the perfect time, adjusts pickup schedules based on capacity, and keeps guests informed with real-time updates.
voice and text check-in
Effortless check-in experience
Customers who prefer to call the store to pick up their online orders can now enjoy a faster pickup process.
- The customer calls or texts the number on the curbside sign.
- The Flybuy virtual assistant guides them through the check-in process seamlessly.
- The customer is entered into the waiting state on the dashboard and the staff delivers the order.
Want to see what Flybuy can do for your top-line growth?
Try out our Revenue Impact Calculator now.
Enhance the pickup experience with the Flybuy Staff Dashboard.
Visually track orders in real-time and reduce errors with tagging features. The dashboard makes it easier for staff to stay organized, ensuring a smooth and efficient pickup experience every time.
Watch a two-minute video on the Flybuy Pickup staff and customer experience.
Flybuy optimizes the pickup experience for brands worldwide
See how Applebee's saves time and delights customers with Flybuy Pickup.
Don’t stop at Pickup. Explore ways we can make your delivery service faster.
What Customers Are Saying About Flybuy
"The system has cut wait times from an average of eight minutes to practically zero."
“The Radius Networks Flybuy platform provides our Hosts with a new level of visibility into a guest’s journey to our store, significantly decreasing wait times at pickup.”
“The Flybuy platform helps us better manage the influx of Giant Eagle Curbside Pickup orders being placed. Knowing our guests’ ETA and receiving live location updates and arrival alerts has transformed our curbside program for both our Team Members working hard in the store fulfilling orders, and for our guests who want a speedy pickup experience. Having a system in place that enables us to ensure an order is ready and waiting when a customer pulls up is essential to our goal of meeting the increased demand with efficiency.”
“The addition of Flybuy has been met with such enthusiasm from both our employees and our customers. We have already seen significant growth in our curbside business, which has had a major impact on overall sales. Flybuy Pickup has helped us operate efficiently while stores begin to reopen, and enables us to replicate the five-star experience that customers receive when they are dining in the restaurant, with fresh food and prompt service.”
“As you can imagine, we are currently working on all cylinders to service our in-store, curbside, and delivery guests. Being able to reduce the guest wait time by preparing their order before they arrive is a game changer. Flybuy will be integrated with both our e-commerce and picking applications to streamline operations so there is very little disruption to the way our team members currently operate. This allows us to prioritize order fulfillment while creating a frictionless and personalized experience for our guests.”
“Flybuy Tableside allows families to wander the restaurant and relax wherever they’d like instead of waiting by the counter. With this technology, our customers are having a more enjoyable dining experience.”
"Table Service has ranked #1 for positively impacting customer experience."
“Click and Collect is one of our biggest initiatives, and the integration of ShopperKit and Flybuy Pickup removes friction points from the experience, not only for our customers, but also for our staff.”
“The Radius Networks Flybuy platform gives our hosts a new level of visibility into a guest’s journey to our store which is significantly decreasing wait times at pickup,” says Chad Petersen, Senior Director of eCommerce at Lowes Foods. “In addition to the time-saving benefits for our guests, the geolocation data provided by Flybuy helps our Personal Shoppers spend their time more efficiently inside the store. This has a dramatic impact on our service levels and efficiency while aiding in our continued focus toward developing a more proactive operation overall.”
“In the past, we have designated specific curbside pickup parking areas, but it consumes prime parking spots, is confusing for customers, and limits the number of customers and delivery drivers that can use the system at one time. By turning our parking lot into a serviceable area, we see an increase in repeat customers and substantially less lines and crowding in-store during peak times of the day.”
“Our customers are blown away by how quick and easy curbside is now! It’s flawless!”
